Introduction

At LaFabrica Craft Pvt Ltd, we highly value your trust and understand the significance of securing your transactions and preserving your information privacy. This Privacy Policy delineates how LaFabrica Craft Pvt Ltd and its affiliates (referred to as "LaFabrica Craft," "we," "our," or "us") collect, use, share, protect, or otherwise process your personal information through our website www.lafabricacraft.com ("Website"). By accessing this Website, providing your information, or utilizing any products/services offered on the Website, you expressly agree to abide by the terms and conditions of this Privacy Policy, along with the Terms of Use and applicable service/product terms and conditions. Your use of our Website implies your consent to be governed by Indian laws, including data protection and privacy laws. If you do not agree with these terms, please refrain from using or accessing our Platform.

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Collection of Information

We collect various types of personal information when you interact with our Platform, including but not limited to:

Information provided during sign-up/registration or usage of our Platform, such as name, date of birth, address, contact details, and occupation.

Sensitive personal information like bank account details, credit/debit card information, biometric data (for specific features), and passwords.

Shopping behavior, preferences, browsing history, and other details provided to enhance your experience.

Information related to loyalty programs participation and transactions.

Additional details required for account setup or transactions, including billing address and payment instrument details.

User-generated content such as messages, reviews, and images shared on our Platform.

 

Use of Information

We utilize your personal information for various purposes, including:

Providing and improving our services.

Facilitating transactions and fulfilling orders.

Personalizing your experience on our Platform.

Conducting research, analysis, and surveys to understand user behavior.

Sending promotional communications based on your preferences and interests.

Resolving disputes and providing customer support.

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Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You have the option to manage cookies through your browser settings, although disabling cookies may affect certain features of our Platform.

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Sharing of Information

We may share your personal information with internal entities, affiliates, business partners, and third parties for purposes such as providing services, marketing, and compliance with legal obligations. We may also disclose information to government agencies or law enforcement authorities when required by law.

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Security Measures

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, please note that no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

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Choice/Opt-Out

We provide users with the option to opt-out of receiving non-essential communications from us. You can unsubscribe from promotional communications by following the instructions provided in the communication or contacting us directly.

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Children's Information

Our Platform is intended for use by individuals who can legally enter into contracts. We do not knowingly collect personal information from children under the age of 18. If you believe that a child has provided us with personal information, please contact us to request its removal.

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Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. We may also retain anonymized data for research and analytical purposes.

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Your Rights

You have the right to access, correct, update, or delete your personal information. You can exercise these rights by accessing your account settings or contacting us directly. Additionally, you have the right to withdraw consent for certain processing activities.

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Consent

By using our Platform and providing your personal information, you consent to its collection, use, and processing in accordance with this Privacy Policy. You also consent to receiving communications from us via various channels, subject to your preferences.

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Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify users of significant changes by posting an updated version on our Website or through other appropriate channels.

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Grievance Officer

For any grievances or queries related to this Privacy Policy, you can contact our Grievance Officer at the provided contact information.

Last Updated: [13-03-2024]

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For any further queries or concerns regarding the collection or use of your personal information, please contact us at [contact@lafabricacraft.com].